Last Updated: May 21,2020.
RMS works hard to earn your trust. Below are some of the principles we operate by to ensure RMS is the most valued and trusted source of information to find and select business software, services, and hardware.
We strive to keep our ratings authentic.
We also validate reviewers by partnering with vendors and organizations to securely authenticate users through select platforms. We do not allow users to leave reviews for their current employers, former employers, or competitors.
- No pay-to-play. Vendors cannot influence the ratings, placement, sort order, etc. by spending time or money with us.
- Review moderation. After our automatic filtering process removes reviews that do not meet our minimum submission requirements, our team manually checks each review. All reviews must pass our moderation process before they are published.
- The “Validated Reviewer” label denotes how the reviewer was authenticated.
- Our algorithms. RMS satisfaction ratings, market presence scores, and index scores are determined algorithmically in real-time based on reviews gathered from our user community, as well as data aggregated from publicly available online sources and social networks. RMS ratings only include data from verified reviewers and public sources. Our algorithms are the same for all categories.
- Business partners. Users who have a business relationship with a vendor, such as resellers, can often provide valuable insight and are not restricted from leaving reviews on RMS. However, because of the potential bias of such relationships, business partner reviews do not count toward the RMS score and are flagged with a "Business Partner" label on the review.
- Objective data. RMS does not add any subjective input to ratings, Grid® placement, or review summaries. We do not, under any circumstances, edit the content of any review.
- Rejected reviews. We reserve the right to remove reviews that do not meet minimum quality standards, including, but not limited to, those that have been copied from other sources, contain responses unrelated to the questions asked, include defamatory comments, or indicate trial or non-professional use. We also reserve the right to remove any reviews, comments, or other content contributed by a user when the user’s RMS profile is missing critical identifying information.
- Editing reviews. Users can always edit their reviews to reflect changing opinions or to ensure that the review meets our quality standards. Edited reviews go back through our moderation process once changes are submitted.
- Incentives. RMS will occasionally offer incentives for honest reviews to help us gather a full and accurate data set. These incentives are offered as thank-yous for approved reviews; eligibility to receive an incentive is never based on the opinions, positive or negative, of the review.
We protect our users’ privacy.
- Account privacy. We do not share your data with outside sources for any reason without your express permission. While we do ask contributing users to sign in via their LinkedIn™ profiles, a verified business email, or other select platforms, this information is used strictly to validate reviewer identity and user authenticity.
- LinkedIn™ connections. If you grant RMS access to your LinkedIn™ connections, we do not access your connections' contact information. By granting access to your LinkedIn™ connections, you are able to see reviews written by your first-degree connections; this empowers you to then reach out to your connections for more information on the technology they use.
- Social sharing. We will not post to any social network on your behalf for any reason.
- Unattributed reviews. We understand that business relationships between customers and vendors may require discretion. RMS gives users the option to have any of their reviews posted without identifying information (their name, photo, company) accompanying the review. The RMS team still validates these reviews using the information provided by the user, but an “unattributed” review will display only the user’s current job category and industry. RMS will not share the user's information with the public or the company whose software, service, or hardware the user reviewed.
Tips for leaving reviews
- Review for the reader. Your review could help someone choose a new software, service, or hardware. In your review, include details you would be looking for if you were in need of the same type of solution. The more informative the review, the more attention it attracts and the more credible you appear. Your unique insights will be more helpful than the opinions of an analyst or consultant because you have firsthand experience in a business environment.
- Aim for balance. Even if you love what you’re reviewing, it’s probably not perfect. Your review can include glowing recommendations and commentary on favorite aspects, but be sure to mention anything that could use improvement. People are likely to place less trust in overwhelmingly positive (or overwhelmingly negative) reviews because they do not present a balanced and realistic account of the user experience.
- Be real. Along with being balanced, it’s also best to accurately present yourself and your level of experience with the software, service, or hardware. Reviews that speak to specific situations and use cases are much more relevant and valuable than those that do not.